Nudge Privacy Policy

Effective Date: Jan 25, 2026

Nudge highly values the protection of your privacy. We are committed to ensuring the security of your personal information and strictly adhere to relevant laws and regulations. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

1.1 Information Provided by Users

We may collect the information you voluntarily provide, including:

  • Nickname, email address, Apple ID, and other account registration details.
  • Hotel reservation information and guest preferences.
  • Communication history and feedback provided through the app.

1.2 Device Information

We may collect information about your device, such as:

  • Device model, operating system version, unique device identifiers, and app version.

1.3 Usage Data

We may collect data on how you use the app, including:

  • App interactions, feature usage, and preference settings.
  • Guest communication patterns and response times.
  • Hotel and reservation-related activities.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To provide core features, such as guest communication, complaint management, and review prevention services;
  • To personalize content and features, enhancing user experience;
  • To conduct app performance analysis, troubleshoot errors, and improve features;
  • To comply with legal obligations.

3. Data Protection

We adopt industry-standard technical and managerial measures to protect your personal information, including:

  • Data Encryption: User data is encrypted during transmission and storage to prevent unauthorized access.
  • Access Control: Strict access controls are enforced, and only authorized employees and partners can access data for legitimate purposes.
  • System Monitoring: Our systems undergo regular security monitoring and vulnerability scans to ensure data safety.

4. Data Access

You have the right to access and manage your personal information, including:

  • Viewing and Downloading Data: You can view stored information via the in-app user center.
  • Correcting and Updating Data: You may update your personal information to ensure accuracy.
  • Deleting Data: You can request data deletion via in-app features or customer support, provided it complies with legal requirements.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy. In the following cases, we may extend the data retention period:

  • Legal Compliance: When required by law, we will retain certain data in accordance with regulations.
  • Dispute Resolution or Protection of Legitimate Rights: When necessary to protect our legitimate rights or resolve disputes, we may retain data.

Once the retention period ends, we will securely delete or anonymize the data.

6. Information Sharing

We do not sell or share your personal information with any third party, except in the following circumstances:

  • With your explicit consent;
  • To comply with laws, regulations, court orders, or government requests;
  • To protect the legitimate rights of Nudge or its users.

7. Changes to the Privacy Policy

We may update this Privacy Policy as needed for business or legal reasons. If significant changes occur, we will notify you via in-app notifications or email. Your continued use of Nudge constitutes acceptance of the updated Privacy Policy.

8. Contact Us

If you have any questions or need further information, please contact us:

Email: support@nudge.app